Shipping Policy

We ship all orders from our corporate headquarters located at:

2246 Monument Blvd.

Pleasant Hill, CA 94523-3453

The maximum handling/lead time for a shipment is five business days. It is not uncommon for packages to be sent before the five-day handling time, however. Once a shipment is out the door, the delivery time is dependent on what service and speed the customer desires. We generally use UPS and FedEx to ship orders and customers may elect to pay extra for expedited shipping. We advise our customers to consider the lead time when selecting a shipping option (choosing overnight shipping does not mean the product will arrive the day after submitting the order).

In response to the Coronavirus (COVID-19) pandemic, we have taken the liberty to sanitize all orders before they are mailed out, and all rental returns as we receive them. Customer and employee safety is our priority!

Customers may also pick up equipment in-person from our corporate office (with an appointment). As a safety precaution, all persons who enter the building must wear a face covering, and staff will maintain a safe distance from customers when exchanging products.