To contact our technical support staff, please call 1-925-944-1212
If you have a specific technical issue, please click here: Technical Service Request
For our Remote Help Software that allows us to view your computer remotely, please click here: PowerSight Remote Help
If you have questions about PowerSight products, or if you have a quick technical support concern, we would be happy to talk to you via live chat. Using the messaging box in the bottom right corner of the browser window, you can quickly get connected to one of our expert staff. Live chat (as well as our phone lines) is open from 8:00AM to 5:00PM Pacific Time, Monday through Friday. We typically reply within one minute during that window.
Summit’s strong technical support is a key benefit of being one of our customers. We provide a mixture of live and e-mail technical support, and on-line documentation. Our applications engineers are familiar with a wide variety of complicated testing scenarios. They can help you choose the appropriate meter and probes to successfully complete your power study. Our extended warranty coverage programs give you eligibility for free software and firmware upgrades to keep your product up to date.
Applications engineers are available by phone 1-925-944-1212, PST 8am – 5pm
- Technical Support page provides service request & support inquiry form
- All PowerSight user manuals are available for download
- Latest version of PowerSight Manager PC software is free to download
- Firmware upgrades are available for download for PowerSight models PS2500, PS3500, PS4500
- Extended warranty for 12/24 months or longer is available
- Warranty can be reinstated for out of warranty meters for an additional fee
- Calibration and repair services are available on a return to factory basis
Summit Technology warrants its products to be free of defect in design and manufacture during the warranty period. Summit Technology will repair any defect or failure of the product that occurs during the warranty period that is due to a defect in design or manufacture at no cost of material or labor to the customer on a return to factory basis.
The standard warranty period is 12 months from date of purchase. Extended warranty can be arranged at the time of purchase for additional one or two years. Expired warranties can be renewed and extended at the sole discretion of and at the price set by Summit Technology.
While the warranty is in force, customers are eligible for free upgrades of firmware and software. The warranty also covers one free calibration of the product per year. The calibration will be performed at Summit Technology's facility. If calibration certificates with NIST traceability information are needed, these may be purchased upon request.